Shipping policy
Overview
At DeskHaven, we are committed to delivering your order as efficiently as possible. As a store, our products are shipped directly from our trusted suppliers.
Processing Time
All orders are processed within 1–3 business days.
Please note:
- Orders are not shipped or delivered on weekends or public holidays.
- During high-demand periods, processing times may be slightly extended.
Shipping Time
Estimated delivery times:
- Australia: 7–15 business days
- International: 10–20 business days
These timeframes are estimates and may vary depending on your location, customs processing, and external factors.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow a few days for tracking updates to appear in the system.
Delays and Disruptions
While we do our best to ensure timely delivery, DeskHaven is not responsible for delays caused by:
- Courier or postal service disruptions
- Customs clearance processes
- Incorrect shipping information provided by the customer
If your order is significantly delayed, please contact us and we will assist you.
Incorrect Addresses
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
- We may not be able to change it once the order has been processed
- We are not responsible for lost or undelivered items due to incorrect information
Lost or Stolen Packages
DeskHaven is not responsible for lost or stolen packages once they have been marked as delivered.
If this occurs, please contact the shipping carrier directly. We will do our best to assist where possible.
Multiple Shipments
As we work with multiple suppliers, your items may arrive in separate packages and at different times.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: deskhaveninfo@gmail.com